[Solved] Create a Support Desk Ticketing System

[mcjmccartney]

I would like to create a ticketing system where a user fills in a subject for a ticket and creates the first details for the ticket that will start a chat feed where any admin users can send replies.

This is done on a second page where a message box and optional attachments box is found beneath the feed.

[vishsahu]

Hi @mcjmccartney

Here is the video tutorial explaining the functionality:

Add Comment Notes Reviews Functionality on Details Page

User can provide their comments in a chat format using this.

Hope this helps.

Thanks.

[mcjmccartney]

Many thanks for your help Vishal. Keep up the good work with these videos! The team at Drapcode continue to offer very useful, solid support.

[vishsahu]

Thanks for your kind words @mcjmccartney